Home Help Service

Neat Group has a complete software application for the management of the service of assistance to home (SAD), this software is the perfect complement for the product range of Neat Group in the healthcare sector that covers all the needs of both in residential solutions, telecare and help at home. The application works under a web system with a single database, allowing the geographic relocation of the auxiliaries. And is fully functional, covering all the needs the service of help at home thanks to its large number of modules, e.g. from maintenance of zones, levels of access, users, customers and internal staff. Or procedures for allocation of internal personnel to an area or several, high-user and/or client, communications control between user/client and internal staff, registration costs or variables from the rendering of services, registration of incidents etc all data can be exported or import new data to the system.

On the other hand, the system complies with the highest standards of safety and may be operating 24 hours every day of the year. The data are stored and are encrypted with unique key that ensures its confidentiality. The structure of security and transactions have a level equivalent to an electronic banking security and encryption. Any possible incidence or system crash is communicated immediately via email or sms to the responsible managers. With this application service providers have access immediately to all information and integrating updated information systems for the preparation of reports, statistics, reporting, billing, claims etc. The application streamlines the change or the introduction of new service providers, since the connection to the platform and the transfer of users would be immediate; favouring the user don’t suffer the change of service provider since there is no migration of data to other systems of new bidders nor changes in technology in the home.

Our solution allows you to manage from Forms easy and safe a lot of parameters on staff, services, clients and users since the application allows to have a very comprehensive and accessible of all personnel of the company information since each system user we have a tab with all the data. The management of each of the services is independent and you can manage as many services as needed and each one of them with a statement of the various participants. The system distinguishes different types of clients can choose between management by areas, districts or areas depending on the degree of detail that you want to look at each time. And for the management of users is available at all times for a number of identification within the single database. Similarly, it is possible to define grid planning of the service by the users relation, seconding them to one or more services with the provision of the same detail. At all times, we can see which client depends on each user.

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